Rayorganic

Our Standard delivery is with Royal Mail tracked 48 and is free on all purchases.

Orders placed after 2 pm will go out the following day.

Express delivery service is £6.95 - goods should be received within 1/2 days of dispatch. All goods need to be purchased before 2pm, Monday - Thursday will be dispatched at 5pm that same day. Orders placed after 2pm will leave at 5pm the following day.
Available delivery options are displayed during the checkout process.

Items ordered from Europe are sent tracked using Royal Mail International Tracked and Signed (Europe).
Royal Mail International Tracked and Signed (Europe) should be delivered within 3 - 7 days.
The price is calculated on weight and is based on a sliding scale starting at £9.99. The shipping cost will be calculated and displayed at checkout.
All goods purchased before 2pm, Monday - Thursday will be dispatched at 5pm that same day. Orders placed after 2pm will leave at 5pm the following day. Excluding Saturday & Sunday.

Items ordered from Asia, South America, Caribbean and the rest of the world are sent using Royal Mail International Tracked and Signed (World).
Royal Mail International Tracked and Signed (World) should be delivered within 7 - 10 days starting at £12.00
All goods purchased before 2pm, Monday - Thursday will be dispatched at 5pm that same day. Orders placed after 2pm will leave at 5pm the following day. Excluding Saturday & Sunday.

All items purchased from rayorganic.com are covered under the Distance Selling Regulations, and as such you will have up to 7 days from the date you receive the item in which to cancel the order.
Before returning any item, please contact us via our email or contact form informing us of your intentions and we will provide details for sending the item back.
Any items being returned should be in an un-opened and unused condition still in it's original packaging.
The item remains your responsibility until it reaches us, and we therefore recommend the item is well packaged and in certain circumstances we would recommend using a tracking service.
On receipt of the item in the conditions mentioned above, a full refund will be made minus our cost of posting the item to you.
If an item is being returned because it is damaged or faulty, once it has been inspected a refund will be made including the reasonable cost of returning the item to us, or a replacement item will be sent, depending on your preference and our stock availability at the time.

If you have any specific questions on shipping, returns or order cancellation, please email [email protected]- we are ready to assist you.

Delivery & Returns